Shipping policy
Latest update date: July 11, 2026
Thank you for choosing to shop with MARVOS. Our products are shipped from warehouses in China to locations worldwide. Below are the complete rules regarding order processing, logistics delivery, package tracking, customs clearance, and delivery.
Order Processing
After payment confirmation, orders are generally processed within 2 to 4 business days.
Business days refer to Monday to Friday, excluding statutory holidays. Orders submitted on weekends and holidays will be processed starting the next business day.
Business days refer to Monday to Friday, excluding statutory holidays. Orders submitted on weekends and holidays will be processed starting the next business day.
During new product launches, promotional events, or statutory holidays, order processing times may be slightly extended. If your order experiences unexpected delays, we will contact you via email to inform you of the situation.
Delivery Range
Currently, we only support delivery to the specified countries and regions displayed on the checkout page.
If the checkout page does not have the option for your required delivery area, please send an email to contact@marvosofficial.com to consult before placing an order.
If the checkout page does not have the option for your required delivery area, please send an email to contact@marvosofficial.com to consult before placing an order.
Currently, we do not support delivery to P.O. boxes, military postal addresses (APO/FPO), and some remote areas.
Estimated Delivery Time
The time frame starts counting from the date the package is dispatched:
- United States: 14–21 business days
- United Kingdom: 8–15 business days
- Countries in the European Union: 8–15 business days
- Canada: 8–15 business days
- Australia, New Zealand: 8–15 business days
- Hong Kong, Singapore, Japan, South Korea: 5–10 business days
- Other supported delivery regions: 10–20 business days
The above is only an estimated time frame and does not guarantee delivery. Uncontrollable factors such as customs inspections, severe weather, public holidays, logistics provider capacity issues, and delivery to remote areas may cause logistics delays.
Shipping Fees
Free Shipping Storewide
MARVOS offers free standard shipping service for orders to all deliverable regions. If there is an expedited shipping option, the corresponding shipping fee will be displayed on the checkout page.
Logistics Tracking
After the package is dispatched, you will receive a logistics confirmation email containing the tracking number and inquiry link.
After the package is dispatched, the logistics information may take 2–5 business days to update; this does not indicate that the package is stalled in transit.
If there are no updates to the logistics information for 7 consecutive business days, please send an email to contact@marvosofficial.com to contact us.
Duties and Taxes
International orders may incur import duties, consumption taxes, and customs clearance fees imposed by the destination country/region.
Unless the checkout page clearly states that all taxes and fees are included, the product price and shipping fees do not include the aforementioned costs, which must be borne by the buyer.
Unless the checkout page clearly states that all taxes and fees are included, the product price and shipping fees do not include the aforementioned costs, which must be borne by the buyer.
MARVOS cannot intervene in or estimate various fees incurred during customs clearance; it is recommended that you check local import regulations in advance before placing an order.
The buyer is obligated to cooperate in providing all reasonable information required for customs clearance.
The buyer is obligated to cooperate in providing all reasonable information required for customs clearance.
Shipping Address Modification
Please carefully verify the shipping information before submitting your order.
If you need to change the address, please send an email to contact@marvosofficial.com as soon as possible to contact us, and we will do our best to assist; the address cannot be changed after the package is dispatched.
If you need to change the address, please send an email to contact@marvosofficial.com as soon as possible to contact us, and we will do our best to assist; the address cannot be changed after the package is dispatched.
If delivery fails due to the buyer providing an incomplete or incorrect address, MARVOS will not bear any related responsibility; for packages returned for this reason, a second delivery will incur additional shipping fees.
Package Delay / Loss Determination
Packages are not considered lost during the logistics provider's estimated delivery period.
If you have not received the goods after the maximum estimated delivery time of 10 business days, please provide your order number to contact us, and we will initiate a lost package investigation with the logistics provider.
If you have not received the goods after the maximum estimated delivery time of 10 business days, please provide your order number to contact us, and we will initiate a lost package investigation with the logistics provider.
The logistics provider's investigation period is 7–15 business days; if the logistics provider confirms the package is lost during transit, MARVOS can provide a resend or full refund option.
Logistics shows signed for but not received
If the logistics status shows the package has been delivered but you have not received it, please follow these steps:
- Check delivery points, mailboxes, reception areas, and surrounding areas;
- Ask family, neighbors, or property management if they signed for it on your behalf;
- Contact the local delivery logistics provider using the tracking number for verification;
- Contact MARVOS customer service within 7 calendar days from the date of the logistics receipt record.
We will assist in initiating an investigation with the logistics provider, and will process a refund or resend only if the investigation results support compensation and comply with local consumer regulations.
Product Damage / Incorrect Delivery Handling
Please check the product promptly after signing for it.
If the received product is damaged, defective, or does not match the ordered product, please contact customer service within 7 calendar days after signing for it, and provide the following information:
If the received product is damaged, defective, or does not match the ordered product, please contact customer service within 7 calendar days after signing for it, and provide the following information:
- Order number
- Clear product photo
- Complete outer packaging photo
- Brief description of the issue
Please keep the complete outer packaging and do not discard it until the issue is resolved.
For orders confirmed to be damaged, defective, or incorrectly sent, we will resend, repair, or refund you free of charge, with no additional costs to the buyer.
For orders confirmed to be damaged, defective, or incorrectly sent, we will resend, repair, or refund you free of charge, with no additional costs to the buyer.
Refused / Unattended Package
If the buyer refuses to accept the package, does not pick it up for a long time, or if the package is returned due to the buyer's failure to cooperate in completing customs clearance, the refund process will only start after the package is returned to the warehouse.
To the extent permitted by law, the original order shipping fee, return shipping fee, customs duties, and logistics surcharges will be deducted from the refund amount.
Contact Us
If you have questions regarding delivery, you can consult through the following channels:
邮箱：contact@marvosofficial.com
Customer service hours: Monday to Friday, 9:00 AM–6:00 PM Beijing time
邮箱：contact@marvosofficial.com
Customer service hours: Monday to Friday, 9:00 AM–6:00 PM Beijing time
We will respond to your inquiry within 2 business days.