Refund policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, you can contact us at contact@marvosofficial.com.

If we accept your return, we will send you a return shipping label along with instructions on how and where to send the package. Items returned to us without requesting a return first will not be accepted.

If you have any questions about returns, you can contact us anytime at contact@marvosofficial.com.

Damages and Issues
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, please contact us immediately so we can assess the issue and correct it.

Exceptions / Non-returnable Items
Some types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (like special orders or personalized items), and personal care items (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please contact us.

We’re sorry, but we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, please purchase the new item separately.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the goods are shipped to the EU, you have the right to cancel your order or return the goods for any reason within 14 days, without any justification. As mentioned above, your item must be in the same condition that you received it, unworn or unused, with tags attached and in its original packaging. You will also need a receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you and let you know if the refund has been approved. If approved, you will automatically receive your refund via the original payment method within 10 business days. Please remember that your bank or credit card company may also take some time to process and post the refund.
If it has been more than 15 business days since we approved your return, please contact us at contact@marvosofficial.com.