1. Website Terms of Service

General Provisions

Article 1 Account and User Eligibility

1. You declare that you have reached the legal adult age (18 years old) in your country/region and have the capacity to independently enter into consumer contracts. Minors must have legal guardian consent and bear full responsibility.
2. You must provide true, complete, and valid email, shipping address, contact phone, and payment information when ordering or registering. You are obligated to update any changes promptly.
3. You are responsible for safeguarding your account password and login credentials. All orders, purchases, and actions under your account are your sole responsibility and may not be transferred, sold, or lent to others.
4. We reserve the right to freeze, disable, or terminate any account without notice if it is involved in fraud, malicious returns, operational disruption, or information theft.

Article 2 Product and Order Regulations

1. This website strives to present product images, sizes, materials, and descriptions accurately. However, due to device screen, color temperature, and resolution differences, actual product color and texture may slightly differ. This is not considered a product defect.
2. We reserve the right to modify product descriptions, adjust prices, stop selling any product, limit purchase quantities per person, or restrict delivery to certain countries without prior notice.
3. Submitting an order is only an offer to purchase. The sales contract is established only after we confirm payment and inventory. We reserve the right to refuse, cancel, or change orders due to inventory, address anomalies, or suspicious transactions.
4. After order confirmation, cancellations due to personal reasons other than defects or wrong shipments may not be accepted. If we cancel an order, we will notify you via the contact email you provided.
5. All products are for personal and household use only. Commercial resale, bulk export, or secondary wholesale is prohibited.

Article 3 Prices, Taxes, and Payment

1. Product prices, discounts, and promotions may be adjusted at any time without prior notice. The final checkout amount is based on the page displayed when the order is submitted.
2. Prices displayed on the website do not include international tariffs, import taxes, VAT, local consumption taxes, shipping, or handling fees. These costs are fully borne by the recipient according to local customs regulations.
3. If promotional terms conflict with these service terms, the specific promotional rules take precedence.
4. You guarantee that the credit card or third-party payment account you provide is legally authorized for use. All payments will be fully charged according to the order amount; no refusal or chargeback is allowed.

Article 4 Prohibited Uses

1. Engage in any illegal activities violating UK laws, EU regulations, or the laws of your country of residence;
2. Malicious crawling, bots, automated programs, proxy tools to bulk scrape website information or rush to buy products;
3. Upload viruses, malicious programs, spam, or scam messages;
4. Impersonate others, forge recipient information, maliciously return goods in bulk, fabricate product defects for extortion;
5. Infringe on our or third parties' trademarks, copyrights, portrait rights, or other intellectual property;
6. Harass, insult, or defame our customer service or operations staff;
7. Bypass website verification, CAPTCHA, access restrictions, or security protection mechanisms.

Article 5 Third-Party Links and Tools

1. This website may embed third-party links, payment tools, and plugins. Our company is not responsible for reviewing third-party website content, security, or transaction rules.
2. Risks of clicking third-party links or using third-party services are borne by you. Any disputes must be addressed directly with the third-party platform; our company does not intervene.

Article 6 User Feedback and Reviews

Article 7 Contract Termination

1. Our company may unilaterally terminate your use of the website service without prior notice. Any expenses incurred before account termination must still be fully paid.
2. After contract termination, intellectual property rights, disclaimers, liability limitations, indemnification, governing law, and privacy terms remain effective.

Article 8 Amendments to Terms

II. Privacy Policy (UK GDPR / EU GDPR Applicable)

1. Scope of Information Collection

• Identification information: name, email, contact phone number;
• Transaction information: shipping address, billing address, payment card number (encrypted and stored by third-party payment providers; our company does not retain full card numbers);
• Website browsing information: cookies, device model, IP address, browsing history, click paths;
• Customer feedback: photos attached in reviews, text content provided by users.

2. Purpose of Information Use

1. Process orders, shipments, logistics tracking, and after-sales returns and exchanges;
2. Verify payments, prevent fraudulent transactions, and protect website security;
3. Send order notifications, logistics information, and customer service replies;
4. Send new product and promotional emails after your explicit consent;
5. Optimize website pages, product development, and improve consumer experience;
6. Comply with UK tax, consumer protection, and personal data protection legal obligations.

3. Information Sharing Recipients

1. Shopify platform technical service providers (process data under GDPR regulations);
2. International logistics and courier companies only provide recipient information necessary for delivery;
3. Third-party payment providers handle payment clearing;
4. Customs authorities submit necessary declaration data according to international import/export laws;
5. Comply with UK law enforcement investigations as required by law.
   
   
   All partners must sign a personal data confidentiality agreement and are not allowed to use your data for purposes unrelated to the order.

4. EU / UK Consumer Personal Data Rights

1. Right to access: Request to review all personal data stored by our company;
2. Right to correction: Request immediate correction if data is incorrect or outdated;
3. Right to deletion (right to be forgotten): Request deletion of all personal data when there is no legal retention reason;
4. Right to data portability: Request a transferable format of personal data files;
5. Right to withdraw consent: Unsubscribe from marketing newsletters at any time and stop data usage based on consent;
6. Oppose automated marketing and data analysis.
   
   
   You can apply through the customer service email contact@marvosofficial.com, and we will respond within 30 calendar days.

5. Cookie Mechanism

6. Data Retention Period

7. Data Security Protection

3. Return and Refund Policy (Compliant with UK Consumer Law and EU 14-Day Cooling-Off Period)

1. 14-Day Return Period

Return Eligibility Conditions

1. Products must remain in original condition: unworn, unused, with original tags and complete packaging;
2. Order number and proof of purchase (order confirmation email) must be provided;
3. Return shipping costs for personal change of mind are borne by the consumer; for defective, wrong, or damaged items, the company bears the return shipping cost.

2. Return Application Process

1. Via customer service email contact@marvosofficial.com Submit a return request with order number and reason;
2. After company approval, a return shipping label and address will be provided;
3. Packages sent back without prior application may be refused and not processed for refund.
   
   
   Return Address: 【Insert Return Address】

3. Handling of Damaged, Defective, or Wrong Items

4. Non-Returnable Items (Statutory Exceptions)

1. Perishable goods: food, fresh flowers, plants;
2. Customized or personalized products;
3. Personal hygiene and beauty products;
4. Hazardous materials, flammable liquids, and gas products;
5. Clearance sale items, gift cards, and stored value cards.

5. Exchange Policy

6. EU Exclusive 14-Day Cooling-Off Period

7. Refund Processing Time

1. Refunds are approved after we receive and inspect the returned goods to confirm they meet return conditions;
2. Refunds will be returned to the original payment method within 10 business days after approval;
3. Bank and credit card processing times require additional time and are beyond the company's control;
4. If a refund is approved but the amount is not received after 15 business days, please contact customer service for inquiry.

4. Domestic and International Shipping Terms

1. Shipping Timeliness: Orders with sufficient stock are usually shipped within 4 business days after ordering; most orders can be shipped faster; if out of stock, shipping will be delayed by 7 days.
2. Peak Season Delays: During new product launches and holiday sales peaks, order processing times may increase by several days; please be patient.
3. Logistics Responsibility Division: Once the package is handed over to courier/post, risks such as delivery schedule, loss, delay, or customs detention are borne by the consumer; we provide full tracking numbers for inquiry.
4. Shipping Scope: This website ships to most countries worldwide, but some products are restricted by import/export laws and cannot be sent to certain regions; please verify local import regulations before ordering.
5. Warehouse and Shipping Description: The company has warehouses in China and ships from China; actual delivery times vary by destination, approximately 14 days.
6. Customs and Import Regulations: All duties, import taxes, and customs fees for international orders are borne by the recipient; if goods are confiscated by customs due to local laws, the company is not responsible for refunds or reshipments.

5. Intellectual Property Statement

1. All text, product images, photography, layout design, logos, brand names, copywriting, videos, and page layouts on this website are owned by marvos LTD and protected by UK copyright law, trademark law, and international intellectual property treaties.
2. No one may copy, download, repost, modify, commercially publish, or create derivative works of any website content without prior written consent from the company.
3. Shopify brand names and logos are exclusive trademarks of Shopify; third-party brands and icons appearing on the website belong to their respective owners.
4. Unauthorized use of the website's intellectual property will result in the company seeking damages and reporting to platforms and law enforcement.

6. Disclaimer and Limitation of Liability

1. Information Disclaimer

2. Product Disclaimer

3. Liability Limit

4. Third-Party Exemption

5. Force Majeure Exemption

7. Indemnification, Severability, Governing Law, and Dispute Resolution

1. User Indemnification Obligations

1. Violation of any legal terms of this website;
2. Infringement of third-party copyrights, trademarks, personal data, or portrait rights;
3. Malicious use of the website, malicious returns, fraudulent transactions.

2. Severability

3. Governing Law

4. Dispute Resolution Process

1. Disputes regarding sales or website use shall first be handled through written coordination via customer service email;
2. If no consensus is reached within 30 days of coordination, both parties agree to submit to the exclusive jurisdiction of the local courts in Manchester, UK;
3. Consumers residing in the European Union may still file complaints with local consumer protection agencies according to the consumer protection laws of their place of residence.

5. Entire Agreement

6. Transfer Restrictions